Refund Policy

Last updated: 26 November 2025

At Nertex LLC, we provide digital and service-based solutions. Because our products and services are non-physical, we do not accept returns. However, we offer refunds under specific conditions described below.

1. Refund Eligibility

You may request a refund within 30 days of purchase if one of the following applies:

• The service was not delivered;
• There was a major technical issue preventing you from using the service;
• You were charged more than once by mistake (duplicate billing);
• The transaction was unauthorized.

Refunds are not provided for:

• Change of mind after the service has been delivered or started;
• Failure to use the service or lack of results not related to technical issues;
• Situations where the service was delivered as described.

2. How to Request a Refund

To request a refund, please contact us at contact@nertex.net with the following details:

• Your full name;
• The email address used for the purchase;
• Date of purchase;
• Description of the issue and reason for the refund request.

3. Refund Processing

If your refund is approved, it will be processed to the original payment method within approximately 7–14 business days. Processing times may vary depending on your bank or payment provider.

4. Our Discretion

Nertex LLC reserves the right to approve or deny refund requests that do not meet the conditions described above, or where abuse of the refund policy is suspected.

5. Contact

For any questions regarding this Refund Policy, please contact us at:
Email: contact@nertex.net
Company: Nertex LLC